Everstead · Customer care
Terms of service
Last updated: 13 November 2026
About these terms
These terms apply to purchases from Everstead and use of this store. Read them together with our shipping policy, return and refund policy and privacy policy. Contact support@eversteadgear.com if anything is unclear before ordering.
Orders and payment
You must be legally able to enter a purchase agreement or have the required permission. Provide accurate contact, payment and delivery information. Prices and the payment currency are displayed on the store; applicable shipping charges and taxes collected by us are disclosed at checkout. An order acknowledgement confirms receipt of the request and does not guarantee that an unavailable item can be supplied. If we cannot fulfil an order, we will contact you and refund any payment taken for the unavailable item.
Product information
Check the item description and selected kit quantity before paying. Photographs may show different filter configurations; the included components are those specified for the selected product. Colours can vary with screens. We may correct an error, but will contact you before changing a paid order or charging a different price.
Appropriate product use
Follow the supplied manufacturer instructions, inspect equipment and use filters appropriate to the task. Adjustable straps do not establish a safe fit. We do not claim certification for a specific model or filter without supporting documentation. These products do not supply oxygen and must not be relied on for active fire escape, unknown chemical environments or radiation protection. Product-care information does not replace task-specific safety assessment or professional training.
Delivery, cancellations and returns
Our shipping and return policies form part of the order terms. Delivery dates are estimates unless expressly guaranteed in writing. Contact us promptly about problems; our policies do not remove statutory rights.
Acceptable use
Do not misuse the website, interfere with its security, submit fraudulent orders, impersonate another person or upload unlawful material. Account holders are responsible for protecting their login details and notifying us about unauthorised use.
Website content and external services
Use website content only as permitted by applicable law and the relevant rights holder. External websites and services have their own terms and privacy practices. Linking to a third-party source does not mean that all claims on that source are endorsed by Everstead.
Privacy
Personal information is handled as explained in our privacy policy. Payment processing is provided through the payment services available at checkout.
Liability and mandatory rights
To the extent permitted by applicable law, we are not responsible for losses caused by misuse of the products or events outside our reasonable control. Nothing here excludes liability that cannot lawfully be excluded, or limits mandatory consumer protections.
Changes
We may update these terms for future use and future orders. The terms applying when your order is placed continue to govern that order unless a change is required by law or agreed with you.
Contact
For order support or questions about these terms, use our contact page or email support@eversteadgear.com.