Shipping policy

Last updated: 13 November 2026

This policy explains how Everstead orders are processed and delivered.

Processing your order

Please allow 3–5 business days for processing after payment confirmation. Business days exclude weekends and public holidays. Processing time is separate from delivery time.

Delivery estimates

Standard delivery is estimated at 7–10 business days after dispatch. Together with processing, allow approximately 10–15 business days. These are estimates rather than guaranteed arrival dates. Carrier disruption, customs checks, peak periods and address issues may add time.

Destinations and shipping charges

Available destinations, shipping services and charges are shown at checkout before payment. A destination is supported only when checkout offers a shipping option for the address. Free shipping applies only when it is explicitly offered for your order at checkout.

Tracking

Use the tracking link in your dispatch email or your Shopify order-status page. Tracking may take time to update after a label is created. For help, visit Track your order.

Address changes and cancellations

Contact us promptly if an address is wrong or you need to cancel. We can only make changes before the order reaches a stage where the request can no longer be accommodated. See our return and refund policy.

Delayed, damaged or missing deliveries

If a delivery is late, a tracking status is unclear, or an item arrives damaged or incorrect, contact us with your order number and relevant photos. Keep the packaging while we investigate. We will work with you and the carrier to resolve the issue; mandatory consumer rights are not affected.

Customs and taxes

Import requirements vary by destination. Any duties or taxes collected at checkout will be shown before payment. Other charges imposed by the destination authorities may be payable by the recipient where applicable.

Contact

Email support@eversteadgear.com or use our contact form. Contact us before ordering if you require delivery by a particular date.