Refund policy

Last updated: 13 November 2026

30-day return requests

Contact Everstead within 30 days after delivery to request a return. Change-of-mind returns must be unused, unopened, in the original packaging and in the condition delivered. Keep your order confirmation or other proof of purchase.

Request authorisation first

Email support@eversteadgear.com with your order number and reason for the return. We will provide the correct return instructions and destination. Do not send an item to an address on the shipping label or a business address without our instructions.

Hygiene and condition

Opened or used respiratory facepieces and filtration components are not eligible for change-of-mind returns for hygiene and safety reasons. This does not remove rights relating to faulty, damaged, incorrect or misdescribed goods, or other mandatory consumer protections.

Return shipping

You pay return shipping for an eligible change-of-mind return. Use a trackable service and retain the receipt. Original delivery charges are not refunded for a change-of-mind return unless required by law. If we supplied a damaged, faulty or incorrect item, contact us before paying for a return so we can arrange the appropriate remedy at no cost to you.

Inspection and refunds

We will notify you when the return has been assessed. Approved refunds are issued to the original payment method within 10 business days of approval. Your payment provider may need additional time to post the credit. We do not charge an additional restocking fee under this policy.

Damaged or incorrect orders

Contact us as soon as you discover a problem and include photos of the item and packaging. Keep everything until we advise you. We will assess the issue and arrange the appropriate replacement, refund or other remedy.

Cancellations and address changes

Send your request as soon as possible, ideally within 12 hours after ordering. Requests can only be accommodated before fulfilment has advanced too far; a cancellation is not confirmed until we acknowledge it. Once an order is dispatched it cannot be cancelled, and the return conditions apply.

Your statutory rights

Nothing in this policy limits any mandatory cancellation, return, warranty or consumer rights that apply to your order. Where local law requires a different outcome, that law takes priority.

Contact

Use our contact form or email support@eversteadgear.com.